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Access to Purchased SAP Learning Hub to do stay current not possible

yessine90
Discoverer
0 Kudos
610

Hi,

I recently purchased a license for SAP Learning Hub. However, when I log into https://learning.sap.com/my-learning/subscription, I am unable to see any Learning Hub product associated with my account.

As a result, when I try to access the "Stay Certified" section for my existing certifications via https://learning.sap.com/my-learning/certifications, I’m redirected to https://www.sap.com/training-certification/learning-hub.html as if I need to purchase a new subscription. When I click “Buy Now,” I receive a message stating: “We found an active subscription of SAP Learning Hub for your company”, which confirms that the license is active.

Additionally, when accessing https://me.sap.com, I noticed that the license assigned to my account is listed as SAP Learning Hub, partner edition. However, during the purchase process, I specifically selected the standard edition, and I never had the option to choose the partner edition.

I already contacted SAP Learning Support (Case ID: 5000126579), but I only received basic troubleshooting steps, which unfortunately did not resolve the issue.

As time is critical to maintain my certifications, I kindly request your urgent support in resolving this access problem.

My S-User ID: 0026809695

Thank you in advance for your prompt assistance.

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Margit_Wagner
Product and Topic Expert
Product and Topic Expert

Hi @yessine90 
Have you received a confirmation of your purchase?
Have you redeem your activation code for SAP Learning Hub? 
You can find a guideline here see How do I redeem my activation code for SAP Learning Hub? 
Kind regards
Margit

 

yessine90
Discoverer
0 Kudos
thanks, I was not aware that I should receive an activation code for SAP Learning Hub after my purshare, I think the information should be written in the invoice or in the confirmation email
Murali-Krishnan
Newcomer
0 Kudos
Hi Margit, We have similar issue. We haven't receive the activation code from SAP Learning Hub. Also we purchased the Learning Hub as Partner. We reached out support but no response yet and its already been 2 weeks now. Any help is much appreciated. Regards Murali