Overview This learning journey will guide you through the main functionalities and concepts of SAP Field Service Management, providing an in-depth understanding of key business scenarios in the field service management domain. SAP Field Service Management supports field service technicians and dispatchers with real-time, automated workforce scheduling, planning, and dispatching for employees and partners, as well as offering self-service options for field service needs.
Learning objectives After completing this learning journey, business users will be able to:
Understand the functionality of SAP Field Service Management solutions, including both web and mobile applications.
Manage master data effectively.
Configure and perform planning and dispatching tasks.
Work with smartforms and utilize mobile field service functionalities.
Prerequisites
Master Data Management
Planning and Dispatching
Mobile Field Service Applications
Smartforms
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