2013 Dec 05 11:33 PM
Hi Experts,
I am now able to create workitem from dunning.
Table DFKKWLI is populated with the workitem. But I am not sure where to see this worklist. When I execute transaction FPWLM, it shows option to create worklist. The option for display worklist is disabled.
If you guys can share some information around which TCODE to use to display worklist and process workitems in that worklist.
Thanks in advance....!!!
2013 Dec 06 2:43 AM
FPWLM is the only transaction to process worklists. You need to create a worklist for the items you created via dunning,
2013 Dec 06 4:00 PM
Yes. I did that as well. But where do we see those worklists? How users will access that worklist?
And one more strange thing I noticed with this worklist. When I go to transaction FPWLM, it shows collections department as 50000365.
But when I check work item table - DFKKWLI, there Center and Unit values for workitem are set to 50000366. is that an issue?
2013 Dec 06 4:19 PM
If the items are created for department X, then FPWLM manager user must be assigned to department X also. FPWLM manager user can only see/create lists for items in departments to which he is assigned.
Agent users do not use FPWLM -they use CRM collections agent view.
2013 Dec 09 3:33 PM
Hi William,
Thanks for your help.
But now when I activated collections tab in the CRM, but there I am getting error message
"No Deparment found for user XX"
Any idea why this could be happening.
Thanks,
Suhas.
2013 Dec 09 5:27 PM
Yes - the CRM collections agent user must be assigned via PPOME to the department which has the workitems.