what is in CCS FI/CA & DM?

[Former Member]

Hi Experts,

Can some tell me what are the practical scenarios involved in :

CCS,

FI/CA

Device Mgmt

Thanks

[kevin_dewilde]

CCS: front office communication to clients; Involves (amongst others) the handling of complaints, services and move-in/out scenario's

FI/CA: covers the financial flow: G/L accounting, dunning, payment, etc

device management: covers the technical ("on the field") part: replacing devices, inspection, meter reading, etc...

If you'd like to know the details, check out the utilities solution map (service.sap.com/utilities)

Regards,

Kevin