Values disappear while creating POD in CRM

[Former Member]

Hi,

We are creating premise and point of delivery in CRM Web UI.

The problem starts when we enter a value in any standard field of pod like division or the description the value disappears.

Any idea how to solve this?

Kind Regards

Taydun

[Former Member]

Hi Taydun ,

Can you please send the screenshot stating the steps you followed .

Thanks ,

Vaibhav

[Former Member]

Hi Vaibhav,

I have uploaded the screenshot. As seen in the last picture after I've set the division the value disappears.

[Former Member]

Hi Taydun ,

Tried the same thing but the values didn't disappear for me , check the below screenshot , try once again if you face the same issue again then probably there might be some customization done at your end , check any event handler method is defined for this particular attribute (check GET_P method for the division attribute), i.e whenever you select any value from the drop down the event might be triggered which might be clearing he values .

Clicked on more fields ..

Selected division , value didn't disappeared

Thanks ,

Vaibhav

[Former Member]

Hello Tayfun,

There is a chance that some customizing is missing .

Please mainatain the following -

Goto SPRO<< Customer Relation Management<< Industry Specific Solutions<< Utility Industry<<

General Settings<< Define Client Specific IS-U Parameters <<

check the tickbox - Upl.TO Contract .

Regards,

Rahul

[Former Member]

Dear Rahul,

The customizing is already done. The tickbox is clicked.

Kind Regards

Tayfun

[Former Member]

Hello Tayfun ,

Please maintain the customizng in cross client of your system also .

Regards,

Rahul

[Former Member]

Hello Rahul,

Could you please tell me which customizing should be done in cross client.

Kind Regards

Tayfun

[Former Member]

Hello Tayfun

The same settings i mentioned above -

Goto SPRO<< Customer Relation Management<< Industry Specific Solutions<< Utility Industry<<

General Settings<< Define Client Specific IS-U Parameters <<

check the tickbox - Upl.TO Contract .

Regards,

Rahul

[Former Member]

Hello Rahul,

Customizing path is not valid for ECC system. I have uploaded the screenshots of the customizing in ECC. Are you refering to these settings?

[Former Member]

Hello Tayfun ,

Go to our middleware system and maintain the settings i mentioned above.

Goto SPRO<< Customer Relation Management<< Industry Specific Solutions<< Utility Industry<<

General Settings<< Define Client Specific IS-U Parameters <<

check the tickbox - Upl.TO Contract .

That will work .

Also try this-

Check the tickbox " Repliaction of IS-U Grid at PoD Active " in your erp backened system.

Check if this works .

[Former Member]

Hi Rahul

The settings are already done as seen in the screenshot below. But still the problem already conutinues.

In CRM system:

In ECC system

Kind Regards

Tayfun