Unable to change the disconnection document

[Former Member]

Hi Experts need your help on this?

If a customer is already in dunning level 1 or 2, at this stage if the customer is final billed and the customer has debit balance after offsetting security deposit. In this scenario, the dunning program picks up this customer and places in dunning level 3. In dunning activity the program tries to create a disconnection order and creates an application log SLG1 error message as "Unable to change the disconnection document."

Ideally in this case we should not be trying to create a disconnection document and order.

Regards,

Abash

[AmlanBanerjee]

Hi Abash,

You are correct, since the account has already been finalised, so there is no need for a disc doc and S.O.

As per the industry best practice, Final Billed Accounts should be treated under a different dunning procedure separate from the normal one.

There is standard SAP field, move-in/move-out dunning procedure both at the contract account as well as at the contract level to cater the Final billed accounts.

So ideally, you should not dun an Overdue Final invoice under the normal dunning path.

Or, you have to put a check in FM assigned to the dunning activity at level 3 to skip the creation of disconnection doc and service order for finalized accounts.

Hope it helps...

Thanks,

AB

[Former Member]

Hi Amlan,

Thanks for your quick reply,

As per the below scenario,

If a customer is already in dunning level 1 or 2, at this stage if the customer is final billed and the customer has debit balance after offsetting security deposit. In this scenario, the dunning program picks up this customer and places in dunning level 3.Could you tell me is there any chance to change Clearing Variant?

Regards,

Abash