SAP ISU FICA

[Former Member]

Hi,

Is there any way to post a partial return? For example, if a customer has made a check payment of $500 and for some reason, we only want to return $250. Is it possible to do it with FP09 or through any other way?

Thanks,

Amol

[william_eastman]

Amol:

No you cannot partially return an item. It sounds from your description that return might not be the right process to begin with. You might reverse or reset a document. But a payment is either valid or invalid - no in-between - and so the return would be executed against the full payment. From business process POV - the bank is either able to cash the full check or not at all. If bank account has $50 available and the check is for $70, then the check is not honored at all, the bank does not take $50 and complain about the remainder.

regards,

bill.

[former_member691209]

Hello Bill,

Outside the US we receive payments that sometimes are greater than the invoices they want to clear (mostly due to human errors while invoicing). 

As a result we have to return part of the received payment (usually the difference that stays as a payment on account) and FP09 can't do that... it will only return the whole document, not only the partial return that we need.

Is there any way to modify FP09 to permit partial returns?  or any event that we could use to implement the logic?

Regards,

JC Salas

[former_member215295]

Hi JC,

As Bill explained there will never be a scenario where partial return can arise, example customer made a check or credit card payment for $ 200 and bank authorizes 100 and rejects rest of the payment.

If there is over payment like payment on account , refund the extra payment to the customer.

thanks,

Vikram

[Former Member]

JC - Other than letting the excess payment sit on the contact account, refunding the excess payment seems to easiest option to exercise.

-Amol

[former_member691209]

Hello guys, thanks for your answers.... yes, refund is the correct process to solve this. The tcodes FPTCRPO/FPCRPO + FPY1 will be enough.

Thanks again,

JC