sap isu-cic(how to check the output)

[Former Member]

HI to all......

In isu-cic how to check the output,i have done all the assign ments like framewrk creation etc...i defined the organizational structure with assign hoder...after that wats the next steps?

can anybody plz reply....

Cheers..

sateesh

[Former Member]

Hello satish

Step 1:

Create Framework Id( assign hidden & visible components)

Step 2: Create CIC profile

Step 3: create Org unit and assign person

Step 4: Assign CIC profile to Org. unit (or) person

Path : Easy access screen

Logistics>Customer service>Customer Interaction center>Adminstration>CIC structure>Org.Structure(Change,T.code-PPOMW)>select Org. unit

In this screen on the top i.e menu bar find Go To

Go To>detail Object>Enchanced object description

Now u r in Maintain object page(T code-PP01)

Now in the Active tab page select CIC profile

Now in menu bar Edit>create infotype

Again u r in new page(T code-PP01)

Enter the CIC profile Id which u have created in customizing

Run T code- CIC0

I hope u r able to see the screen now

Rgds

Madhusudhan

[Former Member]

Hi, Coffe day,

I do have a query  that I have configured all the process as suggest by Former Member .

Query is when I am procesing a order(creation of order through action profile)  it is possible to create it through A user but when I am creating it through B it does'nt creates a order nor it gives an error.

So please forward me helpful answer.

Regards

ennio