Reverse Move-in Error: Error when posting customer

[Former Member]

Hi Experts,

We were trying to change the move-in date, for this When we tried to reverse the move-in using tcode EC53E, we got the below error:

Error when posting customer XXX

Message no. F2804

Please provide your suggestions.

Regards,

Ankur

[AmlanBanerjee]

Hi Ankur,

There is an old SAP note,139883, which discusses the same problem as you are facing.

Can you check it once

Thanks,

Amlan

[former_member261786]

Hi Ankur,

This may be due to contract exist at FICA document level for specific account.

when you are trying to reverse move-in the specific contact is live and system will stop to reverse those items.

you can try this to avoid this issue with FICA functional team help.

1. Create a dummy contract account for this and transfer the items to dummy account and do your reversal for move-in.

2. Cleared items will not be possible to transfer to other account, reset and transfer FP40 same.

3. Once move-in reversal is done transfer back all documents to main account.

Hope this helps.

Regards,

Hari

[AmlanBanerjee]

Hi Hari,

The error that you are talking about is triggerred from FM,ISU_MOVE_IN_ITEMS_CHECK during reverse move-in.This FM checks if there is any billing documents or Open items for the contract which is being reversed move-in.

If you check the exceptions, you will find there is an exception for payment found/Document found/Collective bill found.

However, the exceptions arising out of this FM, are not the ones, which is being stated in the issue.

Thanks,

Amlan

[former_member261786]

Ok..Thanks for correction Amlan .

Regards,

Hari

[srinivasankh · Accepted solution]

Hi Ankur,

Have you tried just changing the Move-in Date from txn EC51E first instead of reversing the Move-in?

Also its worth checking all the FI-CA postings for that Contract in table DFKKOP (field VTREF).

Again as the last option if you are not able to find any posting related to that customer (BP/CA/Contract), then please try to debug and find out what standard SAP is checking.

I suspect in your IS-U you are trying to re-use the BP which also used in SD with some FI postings and integrate in IS-U FI-CA.

Thanks,

Srini

[Former Member]

Hi Experts,

Actually this was the authorization error and now resolved.

Regards,

Ankur