Regarding- Service Notifications in SAP CRM Utilities

[former_member196521]

Hello All,

Was going through some links in the SAP Marketplace for SAP CRM IS Utilities however could not understand the term Service Notifications. I also looked at the forum however did not get any clue hence appreciate if the following queries could be known.

1) Difference between a Service Notification and a Service order

2) Is the Service Notification created as a follow up document to the Service Order or created independently

3) Does the Service Notification get replicated to the IS Utility Box

Kind Regards

Atul

[former_member197655]

Hi Keshav,

Please find the following details , may be it will be helpful to you.

1)  Service notification is created in case of emergeny shutdown , equipment malfunction scenarios.We can create follow-up documents for service notification like service orders as well.

2) It is created independently or a service order can be created as follow-up document.

3) Yes  service notification gets replicated to IS-U and we can see the same in IW53.

Regards,

Manjeet.

[former_member196521]

Hello Manjeet,

Thank you for your quick reply the information is really helpful

1) Service Notification- Service Order- When are both these documents created

2) Only Service Order Creation- Why is the Service Order created independently without the notification

Kind Regards

Atul

[former_member197655]

Hi Atul,

If we want to use different transaction types for request,complaint,query in CRM CIC , we have to create notif types in CRM which will be mapped to notification types in IS-U. Based on the notification type , the respective service order is created in IS-U. So through notification we are linking CRM transaction types to ISU process. If you are only using a single transaction type for service order , you can directly create service order from CRM(no notificaton).

Regards,

Manjeet.

[AmlanBanerjee]

Atul,

Check the following link. It will give you a possible insight of the Service order/Service Notifications processes in IS-U.

Processing - Work Management - SAP Library

Thanks,

Amlan

[former_member197655]

Hi Atul,

You can follow the below link for more information.

Service Notification - Functions for the Interaction Center (Utilities Industry) - SAP Library

Regards,

Manjeet .