2012 Oct 31 6:13 PM
Hello,
I am in a project for Utilities Industry where i have to integrate CRM 7 02 Interaction Center with ECC FICA 6 05 .
When i do a Billing Correction, Steps..
1.- Select the correct invoice.
2.- Introducing the Correct Meter reading.
3.- Check and Reestimate.
4.-Create Bill
and... this point
the system send me a message, "Cannot determine reconciliation key"
How i can integrate Reconciliation Key with IC CRM - FICA.?
I will appreciate your help ...
Atte.
Baruc Ahedo
2012 Oct 31 11:41 PM
Hi Baruc,
Have you maintained the folllowing setting for reconciliation key in Easy access screen?
SAP menu->Utilities Industry->Contract Accounts Receivable and Payable->Settings->Maintain User Group for Reconciliation Key Default
If not, maintain your SAP user ID with a reconciliation group. It is required if user-specific reconciliation keys are to be proposed automatically. It is freely selectable.
Also check, if event 1113 is active or not.
Hope it helps..
Thanks,
Amlan
2012 Oct 31 11:41 PM
Hi Baruc,
Have you maintained the folllowing setting for reconciliation key in Easy access screen?
SAP menu->Utilities Industry->Contract Accounts Receivable and Payable->Settings->Maintain User Group for Reconciliation Key Default
If not, maintain your SAP user ID with a reconciliation group. It is required if user-specific reconciliation keys are to be proposed automatically. It is freely selectable.
Also check, if event 1113 is active or not.
Hope it helps..
Thanks,
Amlan
2012 Nov 01 5:23 PM
HI Amlan,
I appreciate your help. I already did this configuration mentioned, and the event 1113 is active in FICA with de function Module FKK_SAMPLE_113_USER.
Do you know if i have something else in CRM?
Thanks,
Amlan
2012 Nov 01 5:48 PM
Baruc:
Amlan is correct. Event 1113 is used - it is called via RFC. I would suggest testing that event with your userid - you might also have to check whether the rfc is set up to use current user or a dummy RFC user.
regards,
bill.
2012 Nov 01 7:40 PM
William,
Thank you for you tip. The Reconciliation Key was determinated successfully.
When the corrections is done, the next message is shown:
An error occurred when creating the bill with the corrected data.
The corrected meter reading results have been entered. Work must be carried out in the back-end system in order to create the bill correction. If a new bill amount is displayed, the bill has been outsorted.
During error handling, note the log, which is generated in the back-end system.
Dou you have any idea what's happening?
Thank you
Regards
2012 Nov 02 12:43 AM
Hi Baruc,
Can you share the message no. and the screenshot of the log that you are getting?
Thanks,
Amlan
2012 Nov 05 6:19 PM
Hi Amlan,
Of course, the screenshot SLG1 is this,
In the red point say.. Problem class very Important,
And show me next message.
----------------------------------------------------------------------------------------------------------------------------------
Message no. EB074
The invoicing unit for the selected account 11166264 could not be created,
because the internal validations could not find any invoicable billing documents
(automatic or manual).
This could be due to one of the following reasons:
The contract account was not invoiced.
Check the billing documents for the contract account that have not been
posted.
----------------------------------------------------------------------------------------------------------------------------------
I cant create bill...
Dou you have any idea what's happening?
Thank you
Regards
2012 Nov 06 12:23 AM
Hi Baruc,
The error that you are getting is because of some standard validations not being met in the bill correction functionality and has nothing to do with in the integration of CRM IC with FICA.
The error that you are getting is triggerred from the standard FM ISU_INV_UNIT_CHECK_BUILD for three scenarios against which there are standard validations which has to be met.
I think that in your scenario, there are no leading automatic billing document and hence if there are any existing manual billing documents, they will not be invoiced until at least one additional, automatic billing document exists for the corresponding contract account.
I would recommend you to place debugger in the FM and try to find out the exact reason for the error.
Hope it helps..
Thanks,
Amlan
2012 Dec 04 9:31 PM