Payment Through FPY1 showing Error

[Former Member]

Hi ,

i have created a payment method D for direct debit and assign this to contract account now i am taking payment through FPY1 but item is not paid error is showing in application log ...... Is there any configuration is missing ? but same payment method when assigned at document level then no error comes,please find screen shot below.

[AmlanBanerjee]

Hi Ankit,

I would recommend you to change the problem class under the logs tab to additional information and tick on all the options in the Additional log.

Once done, then execute the payment run by setting the direct debit indicator at the CA level.

The additional logs will generate some reasons for the exception list, which you can analyse to find the error.

Assuming that there is no missing configuration, I think the problem is in the clearing rule, when it is grouping the items at CA level.

Hope it helps..

Thanks,

Amlan

[Former Member]

Hi Amlan,

thanks for your quick response; i have already maintained the problem class and only these information is coming in the log and i am not finding the direct debit indicator at CA level?

i have created the clearing rule for payment run under incoming payment clearing type find screen shot below, but same error is coming ?

Also a error come when i am setting any other field at CA level except payment method and bank details find in the attachment.

[AmlanBanerjee]

Hi Ankit,

From the Screenshot, that you have attached, I can see that you have filled in the no of months field.

This field is used for Calculation of Direct Debit Limit.

If you are not using the Direct Debit Limit, then don't fill the no of months field.

Also, double click on the error message and check what data is missing for the DD set up. If your error is not rectified, please state the error message no and message id in your next post.

Hope it helps..

Thanks,

Amlan

[Former Member]

Hi Ankith,

The payment program has stopped being with payment lock has set up at document level please check at document level. The reason 3 "003 Item is locked for payment".

So please check at document level and remove the lock and then perform the payment program.

I hope this can help.

Thanks,

Honey

[Former Member]

Hi Honey,

thanks for your response ; but there is no lock at document level.

[Former Member]

I hope amalan inputs can work can you please check ASAP