Payment plan drop or termination reason

[former_member230926]

Hi All,

I have a business requirement where I have to show a different message in bill print if in case customer's payment-plan get drop or terminates because of dunning (Non-payment of last Invoice)

my question is - How one can judge "payment plan" terminated because of non-payment (since there could be multiple reasons possible for payment plan termination).

Please help me on this.

You can also help with custom logic if Standard doesn't exists .

Thank you

Manoj

[william_eastman · Accepted solution]

Manoj:

There is no deactivation reason, but you could check your dunning history to find a record for plan deactivation.

regards,

bill.

[AmlanBanerjee]

Hi Manoj,

I am assuming, that in your dunning process, you have a dunning level, where in the payment plan is terminated based on the Business rules, like, no. of days in arrears, amount limit etc.

So, you have a dunning activity and a corresponding FM, assigned to it, which performs this activity.

Can you enhance this FM, and take the Corresponding Contract Account and store it in a custom table.During invoicing, you can access this table and place an indicator which would signify that the Customer's payment plan was terminated because of non-payment.

Thanks,

Amlan