2015 Mar 17 3:57 PM
Hi,
Can anyone please tell me the significance of Supply guarantee field on installation? We have a requirement wherein in special cases we don't want the customer to be disconnected and in some cases to restrict the creation of new contract. I saw the field on Installation with Supply Guarantee which has a value of "Other:No Disconnection". But even though I set this value in the field, I could disconnect the customer.
Please provide some in-sights on the significance and usage of this field.
Regards,
Sanjeev
2015 Mar 19 2:12 PM
There is no other configuration/business function that has to be maintained or configured.
It certainly allows me to create a disconnection document but while creating a disconnection order, a red block gets populated under supply guarantee or outline agreement tab in the disconnection entry which disallows me. (Using Transaction EC85).
2015 Mar 17 7:33 PM
Hi Sanjeev,
As the name suggest you can't disconnect the customer, due to non-payment generally dunning generates a disconnection document for disconnecting the customer in this scenario there won't be any disconnection.
thanks,
Vikram
2015 Mar 18 11:00 AM
Hi Sanjeev,
We define the reasons for supply guarantee in customization in the following node.
SPRO->SAP Utilities->Master data->Utility Installation->Define reasons for supply guarantee.
Now if this field is populated for any installation with the defined reasons, you will not be able to disconnect the device or the Installation.
A disconnection document can be created but disconnection will not be possible.
Hope this helps.
Regards,
Monis Shakeel
2015 Mar 18 3:31 PM
Hi Monis and Vikram,
I appreciate your replies.
By looking at the description of the supply guarantee field, even I thought that if I set this field on installation, I would not be able to disconnect the installation. But when I tried to disconnect the installation, I could, without any issues. Is there any configuration or business function that needs to be activated in order to achieve the functionality of this field?\
Regards,
Sanjeev
2015 Mar 19 2:12 PM
There is no other configuration/business function that has to be maintained or configured.
It certainly allows me to create a disconnection document but while creating a disconnection order, a red block gets populated under supply guarantee or outline agreement tab in the disconnection entry which disallows me. (Using Transaction EC85).
2015 Mar 19 3:02 PM