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No dunning charges posted

former_member191210
Participant

‎2016 Jul 14 11:47 AM

0 Kudos
325

hello gurus

I am not able to post dunning charges on one of my consumer

Every thing is fine form config side

Pls PFA

Regards

Amit

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3 REPLIES 3

william_eastman
Product and Topic Expert
Product and Topic Expert

‎2016 Jul 14 2:33 PM

0 Kudos
244

What messages are in the application log?

former_member191210
Participant
In response to william_eastman

‎2016 Jul 15 6:37 AM

0 Kudos
244

Bill,  Pls find screen shot

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AmlanBanerjee
Active Contributor
In response to william_eastman

‎2016 Jul 15 7:15 AM

0 Kudos
244

Hi Amit,

Assuming that you have configured posting area 1110 and all other dunning charge main/sub configurations correctly, can you check if you have event 360 and 363 activated in your SAP System.

In event 360 the dunning charges get calculated and is posted against the Contract account.

Moreover, you can also place a debugger to see what's happening in this event and you will be able to find the root cause.

Hope it helps

Thanks,
Amlan