Move out issues

[Former Member]

Dear Experts,

Can anyone explain complete move out process, while im dng move out iam getting error as no device found, no contract found,

if is there all ready MR reason 22 exist, then if i do move out does it allow? or do i need to reverse that MR reason 22?

can any one explain clearly.

Cheers..

[Former Member]

Hi,

1.If you have active contracts, then you can perform move-out.

2. If device was removed (bill or tech or both), still you can perform move-out. System will not prompt for meter reading. So, no meter reading order and no billing order. Final bill be generated till date on which meter was removed.

Please share exact message issued by system while performing move-out, if you have any other issue.

Regards,

Avinash

[Former Member]

Hi Avinsah,

Thanks for reply, i am getting error msg as no contract found, and for some customers, no device found, can u tell reason y for this?

and i have another big problem is, for some customers the bill doc has been generated,but while doing invoice its coming in crores, but now i cant reverse that bill cause it shows the proceeding doc was in archiving period. except changing retention period , any other option?

i want to do move out with final bill. then its happening.

thanks & cheers...