Mass Dunning by Collection Strategy: Accounts being bypassed?

[ivor_martin]

Hello Colleagues,

We're system testing using Mass Dunning by Collection Strategy.

Approximately 10-15% of the Contract Accounts are not being Dunned. These Accounts are not triggering Steps associated with Capacity Balancing.

Has anyone else encountered this situation? Is there a Buffering setting that needs to be tweaked?

Any feedback will be really appreciated.

Thanks in advance.

Regards,

Ivor

[william_eastman]

Ivor:

There are many possible reasons:  rules not designed to capture all accounts where some are falling thru (which is expected since not all accounts should dun every day); interval settings from previous steps; enforcement workitems, logic in events. 

You need to analyze each incidence and determine the cause at the micro level.

regards,

bill.

[ivor_martin]

Hi Bill,

Thanks for your response. The same Accounts that were bypassed in mass Dunning can be Dunned individually (or in small groups) with the same Issue Date.

This happened about 6-8 weeks back, and now it's happening again.

Regards,

Ivor

[william_eastman]

In that case, check all of your custom functions and procedure calls for variables which are not cleared/set correctly.  Parallel execution works differently than mass single thread.