ISU fields in Service Notification

[Former Member]

Hello Experts,

We are using Service Management component - Notification for addressing customer requests.

However, I would like to know whether we have any config setting to pull IS-U specific fields like Connection Object, Installations etc. in Service notification as reference object.

When IS-U node is activated, I can se in IW58 the fields for those already visible. But while creating notification I am not able to get these fields as reference object.

IMG setting in notification node doesn't have these settings. Let me know how can I set in config so that reference object as connection object, installation will visible to me in notifications.

Thanks

Rajesh

[Former Member]

In Service Notification you can use Device and Device Category as ISU reference object.

Thanks,

LN

[Former Member]

Thanks LN,

I could not find out where to config so that Device and Device Category is visible in service notification.

Could you please let me know this.

Thanks.

Rajesh

[Former Member]

Go to Plant Maintenance  and Customer Service in IMG and you will find Notification configuration to activate required fields.

Thanks,

LN

[Former Member]

Hello LN,

This node I know, but no such options available to chose from.

Thanks

Rajesh