ISU config for creating notification on Move In/Out or Disconnect/recon

[Former Member]

Hi

Can anyone let me know how to configure system to create notificaiton/work order on following events in ISU:

1) Move in

2) Move out

3) disconnection

4) reconnection

Thanks in advance,

Laxmi

[oliviawalsh · Accepted solution]

Hello,

The following should be of some help:

http://help.sap.com/saphelp_utilities472/helpdata/en/38/1a6c35a018d041e10000009b38f839/frameset.htm

http://help.sap.com/saphelp_utilities472/helpdata/en/38/1a6c35a018d041e10000009b38f839/frameset.htm

SPRO-> Utilities -> Customer Service -> Process Execution -> Disconnection/Reconnection -> Define Processing Variants for Disconnection Documents-> field Serv. notif

SPRO-> Utilities -> Customer Service -> Process Execution -> Move-In/Out -> Define System Parameters for Move-In and Move-Out

Regards

Olivia

[oliviawalsh]

Also see customizing table TE410-SERVICEABW

[Former Member]

Thank you, Olivia for the response. It double ensures what how i wanted to configure . But while move in /out, how can the system knows what type of order or notiifcation to be created.

Can you eloberate on this please.

And in TE410, How can i distinguish the events move in /out/disconnect/reconnect and associate corresponding notifi/order types?

Regards,

Laxmi

[oliviawalsh]

Hello,

When you create a move-in / move-out via EC50e / EC55e you will see on the tab Meter reading Data the checkbox:

Create service notification or order

Causes a service order or notification to be generated automatically during meter reading order creation.

Dependencies

You must create an SD customer before you create SM orders or notifications.

When you create service orders or notifications for move-in/out, you cannot enter a company code for the division in question.

Regards

Olivia

[Former Member]

Hi Olivia,

I did the config for creating service order/notif on move in process for BP who is also a SD customer (independent of Company code).

1) Created a service object containing work center and PM order and referencing "Funcitonal location" and assigned to order codes (SM01, SM02, and SM03) and then configured the plant and work center for the service objects.

2) Configured the "Parameters for MR data processing" for blank company code and original company code for each division - cheked the service order/notifi and allow est MRRs, input 1 in data limitation and checked the display default meter value.

3) Did not configure the "general system parameters for Move in/out" for 'Create Service order/notif with delay"

After installing a device in the installation (billing installation) , I tried creating the move with intial meter readings and only "Service order/notifi" checked.

The problem is, after move in it is not creating the meter reading order and the service order but i could find entries in EABLG table with merer reading reasons 21 and 06.

Please help me creating meter reading order and service order on Move in.

I am new to ISU.

Thanks,

Laxmi