Issue credit refund for the customer

[Former Member]

Hi,

I need to issue a refund to a customer without the need to seup that customer as a vendor/customer in the finance system. Actually I read about this somehwhere and unfortunately I lost track of that webpage (SAP Help). So I think it is possible. Can you please explain me way to resolve this issue.

Thanks.

[william_eastman]

Nick:

Repayment request can be used for that purpose. You can mark the payment as such and then enter directly the name/address data. All of this presupposes that there is an unapplied incoming payment document which exists in the subledger.

regards,

bill.

[Former Member · Accepted solution]

Hi ,

You can use the functionality of outgoing payment in cash desk - FPCJ or FPCD and make the payment if the customer is having a contract account .

Secondly you can create a request and make the payment through , FPY1 - payment run for the same .

It all depends on the frequency and the quantum that you are targeting , if the quantum is less means the no. of transactions are less then you can directly make the payment through cash desk outgoing payments .

Regards ,

Dewang

[Former Member]

Hi Dewang,

Will it work even if customer has no account in the system? or do I need to create some dummy account?

Hi Bill,

How to create repayment request? Do let me know. Thanks.

Thanks.

[william_eastman]

Nick:

To use cash desk, an account would be required. A repayment request would typically be used to handle the scenario where you receive a payment from someone erroneously, and you want to send it back to them without entering them in your system. The payment would be received within a payment lot and would be placed into clarification. The payment can then be marked for repayment with the person's name and address (without creating any master data in the system). Then FPY1 - payment run transaction would be used to generate an outgoing check to the person with the name and address entered in the payment. FPY1 requires setting that repayments are being processed - this would be used either always or on an exception basis, and is a transaction setting.

regards,

bill.

[Former Member]

Hi,

It would be illogical to say that customer would be having no accounts .

The prerequisite for making payment is that to have a contract account , you can use the transaction CAA1 to create a contract account .

Regards ,

Dewang

[Former Member]

Thanks Dewang and Bill.

Dewang,

Agree. In my case customer doesn't exists e.g.

Some random person makes a payment for electicity bill - XYZ Utility while he is not even customer of XYZ Utility (I know sounds crazy). He just sent $ amount check to XYZ Utility Bank. Unfortunately that check got processed and payment is now posted in the suspense account. I want to refund this money.

In this case we can create a dummy account, process refund on the dummy account and issue a check with different name/address (manual update). Is this a best practice?

Thanks for your help.

Regards.

[william_eastman]

Nick:

You can use a dummy account of course - but the repayment request functionality eliminates that as a requirement. In that case, no contract account or business partner is created/maintained. The design for repayment was to solve that problem.

regards,

bill.

[Former Member]

affirmative Thanks Bill.