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Installment Plan termination during dunning

Former Member
0 Kudos
116

Dunning deactivates installment plan 7 days after the last invoice remains unpaid using the alternative dunning procedure.

Business would like to change installment plan deactivation to be part of invoicing. Therefore, I remove the alternative dunning procedure and added another activity in dunning level 2 because this is the one that generates shutoff messages in the bill. After configuration changes, the message still appears in the bill (which is expected) BUT the installment plan remains active.

How can I deactivate installment plan during invoicing?

1 REPLY 1

william_eastman
Product and Topic Expert
Product and Topic Expert
0 Kudos
58

BlueMountain:

Please see note 543743 - FAQ on Dunning - specifically #35 which lets you know that dunning during invoicing cannot execute any activities. You will need to create a separate step either before or after invoicing in order to achieve this requirement.

regards,

bill.