2011 Apr 19 12:50 PM
Hi,
For a certain rate category (product), we are moving from monthly billing cycle to fortnightly billing cycle.
Installment plans are already created for customers such that installment is due on 1st day of every month.
As per contract terms, we can not break down installments further and should be charged only once in a month.
E.g. installment due dates are 01.04.2011, 01.05.2011....
Earlier this was charged once in a month, as billing cycle was monthly.
Now when we move from monthly cycle to fortnightly cycle, installment is being picked up in each fortnight (though due date is not reached).
E.g.
For bill period 01.04.2011-15.04.2011, billing/invoicing is done on 15.04.2011, one installment is picked up corresponding to installment due date 01.04.2011. This is okay.
For bill period 16.04.2011-30.04.2011, billing/invoicing is done on 30.04.2011, again new installment is picked up (which is due on 01.05.2011).
Here we want to avoid installment being charged in second fortnight which is not yet due. This should be picked up in subsequent cycle.
Please advise how to handle this, is there any event etc. where we can make some changes?
Thanks,
Sachin Joshi
Edited by: joshisachinr on Apr 19, 2011 1:52 PM
2011 Apr 28 2:54 PM
Sachin:
Look at event R411 for solution to your issue. You can adjust line items pulled in for due date synchronization. You might also reconsider the restriction of the IP line items since the items are no longer requested on same cycle as billing.
regards,
bill.
2011 Apr 28 2:54 PM
Sachin:
Look at event R411 for solution to your issue. You can adjust line items pulled in for due date synchronization. You might also reconsider the restriction of the IP line items since the items are no longer requested on same cycle as billing.
regards,
bill.
2011 Apr 28 3:11 PM
Hi William,
Thanks a lot!
I have been able to fix the issue using event R411. It was great help.
Cheers...
Sachin Joshi