FP04M - is it possible to generate an EMMA case?

[Astrid_Gambill]

Hi

We are on ECC 6.0 with Ehp5 and would like to generate an EMMA case out of the mass write-off batch job - FP04M. 

The errors are being trapped with a custom message - ZFI_MSG 127, and an EMMA case has been configured around that error number.  We can get part way there with a case being prepped, but it isn't getting all the way to the creation stage.

The case category doesn't fall into one of the standard Billing/Invoicing processes, so it got defined as EIDE0026 as that was the only process related to write-offs, however we don't have any EIDE processes in place.

What should the Process Area/Process be, or what other config can be defined to allow the case to be created?

Thanks

Astrid

[william_eastman · Accepted solution]

Astrid:

Is the message stored in table EMMAC_MSGSUPRS?  that is typically the reason for the log as you show.

regards,

bill.

[Astrid_Gambill]

Hi Bill

That table is empty in the Dev client we have been working in.

Thanks

Astrid

[Astrid_Gambill]

Our support consultants got it going eventually.