FOP in Customer Services

[Former Member]

Dear All ,

IF any body can guide me on FOP's in CS. How to configure them in the standard way, because of the expertise and short of time we are doing it by workflow , but if any body can guide me on FOP that will be a great help.

Thanks and Regards

Khan

[william_eastman · Accepted solution]

Haris:

Please read the sticky posts at the top of the forum - there you will find some links to documentation in the help.sap.com site as well as on the service marketplace. That should always be the first stop when you really aren't sure about something.

As an aside, I would think that using workflow as a default is not the best approach and will likely result in bottlenecks.

regards,

bill.

[Former Member]

Thanks