SAP for Utilities Discussions
Connect with fellow SAP users to share best practices, troubleshoot challenges, and collaborate on building a sustainable energy future. Join the discussion.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

FOP creation in CIC0

Former Member

‎2008 Jul 21 6:29 AM

0 Kudos
229

Hi,

Could anyone please tell me how can i create a entry in a list of FOP in the user interface on the cic0.

I have done configuration in the configure Front Office.

There in a configuation -> transaction group-> i have created a new entry for the required fop.

Please guide what are the other steps where changes need to be done.

Please guide

Thanks and Regards

1 REPLY 1

Former Member

‎2008 Jul 21 9:20 AM

0 Kudos
156

Step 1:

Create Framework Id( assign hidden & visible components)

Step 2: Create CIC profile

Step 3: create Org unit and assign person

Step 4: Assign CIC profile to Org. unit (or) person

Path : Easy access screen

Logistics>Customer service>Customer Interaction center>Adminstration>CIC structure>Org.Structure(Change,T.code-PPOMW)>select Org. unit

In this screen on the top i.e menu bar find Go To

Go To>detail Object>Enchanced object description

Now u r in Maintain object page(T code-PP01)

Now in the Active tab page select CIC profile

Now in menu bar Edit>create infotype

Again u r in new page(T code-PP01)

Enter the CIC profile Id which u have created in customizing

Run T code- CIC0

I hope u r able to see the screen now

Reward Points if it helps

Regards,

Shiva