2012 Dec 04 4:12 AM
Hi Folks,
I have configured a final bill dunning procedure and assigned in the move-in/out dunning procedure field in Contract Account. However, when a customer is moved out and dunning processed on his account, proposal is not created with final bill procedure and shows the below information message
Message no. >3411
Information message guides me to the config nodes for 'define rules for additional receivables'. Is there any configuration required from FICA or CS side to trigger final bill dunning procedure on inactive accounts.
Please advise!!
Thanks,
Santosh
2012 Dec 04 4:23 AM
Santosh:
the message indicates that there are no open items which can trigger dunning. This is likely because the items which are open cannot be used to trigger dunning - this is set in the additional receivable rule which is then assigned to the main/sub.
regards,
bill.
2012 Dec 04 4:23 AM
Santosh:
the message indicates that there are no open items which can trigger dunning. This is likely because the items which are open cannot be used to trigger dunning - this is set in the additional receivable rule which is then assigned to the main/sub.
regards,
bill.