Dunning level updated with print date but no Activity in table

[ivor_martin]

Hello colleagues,

We have a situation in standard IS-U Dunning in which we have 2 items being dunned simultaneously:

Item A is being dunned for the first time to level 1. It has has 2 activities, first to produce a letter, and second activity to update an Interest Key on the dunned item.

Item B is being Dunned for level 2, and it has an activity to only produce a letter.

When the above items are dunned, the following happens:

1) Item A gets Dunning to level 1 and is populated correctly in table FKKMAZE. The Dunning history summary (first page) only displays the item B highest dunning level (2), which I suppose is normal.

2) When you navigate to related Dunning items detail from Dunning history, it shows item A at level 1, and item B at level 2, both with correctly populated print date.

3) The activity associated with Item A level 1 (update Interest key on item) is not triggered or populated in the Dunning activities table FKKMACTIVITIES. The only entry relates to a letter,

4) End result is that the expected Dunning Activity (update Interest Key) for Item A at level 1 is not triggered, even though print date and Dunning level are correctly populated.

Any insights would be valuable on how to ensure all the level 1 activiies are triggered completely for Item A.

Thanks and regards,

Ivor Martin

[ChristinaHo · Accepted solution]

That is standard functionality.
The information can be found in SAP online help:

https://help.sap.com/viewer/b7b76fb991354214b1b3fc93e9049895/6.18.13/en-US/d8ffc5536a51204be10000000...
Business Transactions
Dunning
Configuration of the Dunning Process Flows

Dunning Grouping
... use dunning groups to process items with the same attributes together

Dunning Levels
...
Both the individual items in a dunning notice and the dunning notice itself have a dunning level. Depending on the dunning procedure, a dunning notice can contain items with different dunning levels. The dunning level of the dunning notice is usually the highest dunning level for the items contained in the dunning notice.

That means the dunning level of the dunning header (FKKMAKO-MAHNS) is
responsible for the determination of dunning activities of this dunning group (also if items in this dunning group have a lower dunning level itself).

It is possible to create dunning groups per dunning level (see note 543743 question 22).

[ivor_martin]

Thanks a lot Christina.

I should have known this.