Dunning letter (email) PDF attachment or body of email

[Former Member]

Hi experts,

What is the industry practice for dunning letters when sent via email? Attach them as a pdf to the email, or add all the content of the dunning letter to the body of the email to make it easier for the customer to receive the message?

Thanks,

Mario

[Former Member]

Hi Mario,

It all depends on the functionality that and payment option that are provided.

If the dunning letters contains and payment/remittance slip(through which customer can make payment in bank, outlet or post office) than the letter should go as PDF attached to mail with body saying that its the reminder for payment being missed,

But if the payment option is not like as described above than you can send the the letter in html body mail.

Regards

[AmlanBanerjee]

Hi Mario,

Attaching the letter as a PDF to the mail would be the preferred option.

In the mail body, you can give a generic text relating to the dunning reminder notice.

Thanks,

Amlan