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Dunning in ISU customer service

Former Member

‎2009 Apr 06 10:56 AM

0 Kudos
196

Hi ,

can any one tell me how to do the disconnection process with dunning in ISU customer service.it will be useful if u send some documents.

Thanq

1 REPLY 1

Former Member

‎2009 Apr 06 1:10 PM

0 Kudos
138

hi archana

disconnetion process is initiated manually or automatic.automatic through dunninng.

During dunning whenevr a dunning notice gets printed for a particular customer a disconnection document gets generated in back ground thorugh workflow concepts.so all isu related workflows need to be activated.They are already activated defaultly but its better u confirm with ur workflow consultants also.

once the disconnection document is generated thriugh dunning u can see the processing variant as DUNN appearing defaultly in the particular disconnection document created.

so its upto the agent to strat the order cretaion and start the whole process of disconnection

hope it helped u..

kr

raj