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Documents posted with print dates but not printed

Former Member

‎2015 Sep 30 2:02 PM

0 Kudos
178

Hi,

I am new to ISU- Billing and i recieved the following issue a few days back.

some invoice document records got wrongly populated with print dates between 18th- 20th Aug. however the customers did not recieve any bills.

those contract accounts had to be re-invoiced. how can i check this issue? what could possibly have happened?

1 REPLY 1

former_member270032
Explorer

‎2015 Oct 06 2:38 PM

0 Kudos
125

Hi Yasmeen,

Can you please tell more details about which application you are using for Printing Invoice? and in which format you are sending the invoice details to the third party application (if at all)?

thanks

Vipin KV