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Disconnection and device removal

Former Member

‎2009 Feb 28 10:42 AM

0 Kudos
408

1. Disconnection and device removal.

In SAP standard, device is not removed during the disconnection. But in India, device will be removed for some cases during disconnection.

Device cannot be removed once it is disconnected. Is there any other way to remove device if it is disconnected with out programming?

For this, I suggested to remove the device first and then do the disconnection at installation level. But in many cases, the client is removing the devices only after 2 months from disconnection time. They are also not ready to reconnect the service during device removal.

Any suggestions?

1 REPLY 1

oliviawalsh
Product and Topic Expert
Product and Topic Expert

‎2009 Mar 25 8:21 AM

0 Kudos
272

Hello,

I am not sure what release you are on but this functionality is available on release IS-UT 600.

Please check the release notes in the customizing pad spro:

SAP Utilities >Customer Service <Process Execution >

Disconnection/Reconnection:

Define Processing Variants for Disconnection Documents

--->

Device removal despite disconnection: Indicates that a disconnected device can be removed

Other possibilities you could try:

1) Note 772013 describes a possible workaround for you....

2) A device removal based on a disconnection order (without a disconnection entry) is possible

according to the OSS note 719611.

3) Same day device removal

1. If you reverse all disconnection activities, the time entries in the

table on the database are deleted. Then you can remove the device at

the same day.

2. After having implemented note 719611 into your system and after

having done the customizing changes explained in that note you can do

the following:

Reverse all disconnection activities except for the disconnection

order. After that you can start a disconnection entry: In the Tab

"order confirmation" in Field DisconStatus you choose the customer-

specific confirmation status you have created in the customizing by

applying note 719611. Then you save and confirm the next pop up.

Save again.

Now you should be able to remove/replace the device.

I hope this information is helpful.

Kind Regards

Olivia