2011 Apr 20 11:42 AM
Hi Experts
I am facing a problem when i am running the Transaction FP09 - when i post the returns lot the program will currently post a security deposit request. but in my case it should not post a security deposit request as the account has been take off direct debit when a previous unpaid item was posted and the security deposit request was created then.
Can you pls tell me how to find error.
2011 Apr 20 12:04 PM
As per standard behaviour of the system , while posting FP09 the system wont generate the SD request .
Please check the events if you have customized any and also explain the case in detail as from the post i cant make out what is the actual issue .
Cheers ,
Dewang
2011 Apr 20 12:26 PM
This issue is because the returns program is posting a security deposit request in cases where the payment method is not being updated. In our case we are using direct debit method.
A security deposit request should only be created if the payment method is being deleted.