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Direct Debit Return creating security deposit request wrong

Former Member
0 Kudos
142

Hi Experts

I am facing a problem when i am running the Transaction FP09 - when i post the returns lot the program will currently post a security deposit request. but in my case it should not post a security deposit request as the account has been take off direct debit when a previous unpaid item was posted and the security deposit request was created then.

Can you pls tell me how to find error.

2 REPLIES 2

former_member213733
Active Contributor
0 Kudos
113

As per standard behaviour of the system , while posting FP09 the system wont generate the SD request .

Please check the events if you have customized any and also explain the case in detail as from the post i cant make out what is the actual issue .

Cheers ,

Dewang

0 Kudos
113

This issue is because the returns program is posting a security deposit request in cases where the payment method is not being updated. In our case we are using direct debit method.

A security deposit request should only be created if the payment method is being deleted.