Collections Work item closing (upon payment)

[ivor_martin]

Hi colleagues,

When an IS-U Collections Work item exists for a given open item, is it supposed to be closed automatically when the Open item is paid?

The reason I ask is because Work Item Status ''G'' has a desription of ''Closed after Incoming Payment''.

Thanks in advance for your feedback.

Regards,

Ivor Martin

[ivor_martin]

If the work item is a non-enforcement work item, the clearing of all open items related to it will close the work item.

This is for any type of clearing (not just payments).