SAP for Utilities Discussions
Connect with fellow SAP users to share best practices, troubleshoot challenges, and collaborate on building a sustainable energy future. Join the discussion.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Collection work item assignment at several departments

Former Member

‎2012 Jul 05 9:39 PM

0 Kudos
197

Hello colleagues,

we implemented collection workitem management in the WEBUI for our client but we're facing issues with assigning work items at more than one department.

We defined responsibilities in OOCU_RESP for 21000078 and 21000079 rules and then affected these responsibilities and standard tasks at 2 levels:

- collection unit: rule 21000079

- collection department : rule 21000078

Actually we didn't find any solution to have more than one collection department in the organizational structure and that all the agents affected to each department could visualize and treat all work items in the WEBUI.

How can configuration be done to solve this issue?

Thanks for your help.

Emilie

2 REPLIES 2

william_eastman
Product and Topic Expert
Product and Topic Expert

‎2012 Jul 07 3:19 PM

0 Kudos
121

Emilie:

Only assignment to one department is supported/possible.

Regards,

Bill

Former Member

‎2012 Jul 09 9:47 PM

0 Kudos
121

Hi Emilie,

Not sure if I understood your question correctly, but did you want all agents across departments to be able to view and work on all the work items that have been created regardless of which department they are currently assigned to? or are you saying that you don't want them to be able to do that.

regards,

K