Closing Collections Work Items based on FI-CA Transactions

[ivor_martin]

Hello Colleagues,

We have a requirement to close Collections Work Items when certain transactions are performed, e.g. Creation of Instalment Plan, Write-off, Payments to name just a few.

Because some of these items involve clearings, Dunning will not be triggered for the cleared items. Therefore I assume the Dunning BRF configuration cannot be used to close the Work items.

Is the only way to close work items when these FICA transactions are performed is by coding FICA Event logic that is specific to each of the transactions? (e.g. use a Write-Off Event to close work items when items are written off, an Installment Plan Event when Installment Plan is created, and so on? )

Your insights will be very helpful.

Thanks in advance,

Ivor Martin

[william_eastman · Accepted solution]

Ivor:

There is a bit of functional gap here - but i also think that there is an expectation gap as well. I would not expect that you would create a work item for open items and then write them off. The expectation is that the work item would be worked and closed prior to the write off. With the installment plan or other payment arrangement, the expectation and functionality is built around the user creating them in CRM and closing the work item as part of the process. Similarly with payments, the expectation is that the user would identify the work items in CRM and close with reason of 'expected payment' etc. I recognize that the payment could be made outside of that process and herein lies the gap. Check with SAP to see if the gap will be closed anytime soon.

regards,

bill.

[ivor_martin]

Thanks Bill.

I understand and agree with the expectation gap about Instalment Plans.

Some good news on clearing of dunned items:

We did some more testing after un-checking the "Enforcement" Work item in the Work item category configuration.

Now the work item is closed when the document that is in dunning is cleared (i.e. via payments, write-offs, reversals, acct maintence, etc). The Work item Status turns to "G" (closed due to incoming payment).

I have logged an OSS in regards to the Instalment Plan on the request of my client - I would be surprised if they send us a fix to close the work item upon creation of an Instalment Plan. I think we will end up coding our work item closing logic in FI-CA Event 3040 (after the Instalment Plan is created).

Regards,

Ivor