2012 Dec 20 5:29 PM
Friend
Customer requirement is..
1. Utilise CIC Front Office to enable user call important functions for
Contracts
Billing
Assets
FI
2. We do not have HR implimented
As stateted in help we need to define the HR - Organisational plan
Customer does not intend to go in for Telephony
I am new to CIC and have a intensive SD/MM background. Please guide me on this if we can go ahead with user ID's.
And the configurations required (Step by Steps)
Thanks in Advance
2013 Jan 04 4:30 PM
Suraj:
I will assume this is a new implementation. Are you using CIC in ECC (not preferred)? Or IC in CRM?
Either way, you will create an org structure without using HR. This is a normal process. It enables you to assign users to a group which provides them with the profile info for using the CIC.
regards,
bill.