2011 Jun 09 7:54 AM
Hi experts,
I have this requirement wherein I need to 'Cancel' a 'Completed' Emma case.
I have tried FM BAPI_EMMA_CASE_CHANGE and BAPI_EMMA_CASE_CANCEL for this but it doesn't seem possible.
Just wanted to check if this is even possible.
Thanks,
Chirantan
2011 Jun 09 8:07 AM
Hi Chirantan,
Unfortunately, we cannot change clarification case in status "Complete". Clarification case can only be changed in status 'New' or 'In Progress'.
Regards,
Avinash
2011 Jun 09 8:10 AM
Thanks for the prompt reply.
Just one query..can I use 'BAPI_EMMA_CASE_REOPEN' for to reopen and then cancel?
2011 Jun 09 8:13 AM
Hi again,
You cannot re-open "Completed" Clarification cases.
However, you can re-open cases which were canceled earlier.
Regards,
Avinash
2011 Jun 09 8:25 AM
Clarification cases are maintained in table EMMA_CASE (where status is one of the field). if you business requirement demands and if you do not find any other alternative, then you can update status value to 2 and then use BAPI_EMMA_CASE_CANCEL to cancel it.
Regards,
Avinash