2015 Jul 31 4:56 PM
Hi Experts,
In SAP there is config that allows receivables to be moved to alternative step when it get's stuck because of capacity balancing restriction. Is there any way to configure system so that receivables can be moved to alternative steps after it gets stuck in capacity balancing for certain number of times.
Any suggestions to achieve this would be helpful.
Thanks,
Suhas.
2015 Jul 31 6:05 PM
No - that would be something you need to account for in your rule definition. and the concept of 'number of times' does not really exist in that context.
2015 Aug 04 3:36 AM
Hi,
In this case, presumably the "Alternate" Collection Step would have been triggered multiple times for a given Contract Account.
If this is the case, you could look up the Dunning history for non-reversed (or reversed & non-reversed, depending on your business criteria/process) table via a DBLOOKUP Expression in the BRF.
You would specify the Contract Account and Alternative Collection step as look up criteria, and return a value as COUNT. You may then influence the next Collection Step based on the value retrieved.
I hope this helps.
Regards,
Ivor