BP Address not replicated with the Premise address in IC-Web during move-in

[Former Member]

Hello,

When we do the move-in of a BP, the premise address is not maintained as an additional address for BP in CRM and IC Web environments. We see the address being maintained in ECC for the BP, but don't see the same address replicated in CRM and IC Web. Please let me know if we are missing anything.

Thanks

Santosh.

[Former Member]

Hello,

In IC-Web, when we execute move-in, the premise address is not maintained as an additional address in CRM and IC Web environments for the BP. We see the address being populated as additional address in ECC for the BP, but not replicated in CRM and IC Web. Idoc status also shows green. Please let me know if we are missing anything.

Thanks

Santosh.

[former_member229976]

Hi,

this seems to be a configuration issue. Depending on which scenario you are using, I'd assume it's soemwhere to be found within your master data template. If the ECC BP is updated, the BP change should be replicated to CRM as well. I'd suggest to open a customer message to have the details analyzed. Either the BDOC for the BP got stuck or not even created... For this move in, there should be at least 2 or 3 BDOCs: one to replicate the contract and at least one other one to replicate the BP changes. But for details it's better to check this directly in the system.

KR

Uwe

[Former Member]

Hi,

Does anyone have any inputs for the above question.

One more thing we observed is that, whenever we process a move-in (move-in date 7 days from processing date), the primary address in the BP still remains the old address (this is expected), and we see the new address in the Address overview with the new address validity from Move-in date. After 7 days, when the service address becomes the primary address for the BP (This happens after the move-in date), the address in the address tab is replaced with the service address and now this changed address is replicated into CRM. At this time we also see 2 addresses in the overview tab in both CRM and ECC.

To test this scenario, we processed a move-in with a prior date (Move-in date equal to current date or prior date), we found that the BP address is replaced with the service (premise address) and we see 2 addresses in address overview tab. Now we see the same being replicated in CRM.

Now my question is, how can we make sure that even if the new address has validity for a post date, CRM will show 2 addresses in address overview tab.

Edited by: Santosh Kolleti on Feb 17, 2011 12:32 AM