Billing Terminated Price Zero

[Former Member]

Hi Gurus,

Can you help with my billing problem during EASIBI?

I already done initial analysis but still failed.

• Product code is still updated and current
• RTP interface is correct as per loss group and profile class
• Rate Category is match to product code

[srinivasankh · Accepted solution]

Hi Darell,

Can you please provide message ID and Message Number to see where it is triggered from? In worst case you can debug the billing run after placing break-point on the where-used list of this message - 'Billing Terminated, Price Zero for Contract <>'

Thanks,

Srini

[Former Member]

Hi Sir,

Here is the message ID. TIA

[william_eastman]

So this is a custom message - probably triggered in a user exit customized for you.  You'll need to investigate there since it is not standard.

[Former Member]

*sigh*

Anyway thanks sir... I'll revert back here after I consult with my team.

[srinivasankh]

Darell,

As this is an error message triggered from custom custom code, it will be easy for you to investigate as suggested in my previous reply 🙂

Thanks,

Srini