Billing - SD and IS-U

[Former Member]

Hi,

Our IS-U customers can have a contract with us that is managed and billed through SD (SD contracts). In cases where an IS-U contract account has consumption and SD amount to be billed, we ware good in that IS-U billing will bill for energy consumption and the SD items. However, we do have cases where our customers have a contract account and it does not have any consumption, yet we do have outstanding SD items that we need to bill them. What is happening is that the SD items are not causing customer bill to be issued from IS-U. Is there a standard way of causing these SD items to get billed out through IS-U or do we have to do a little workaround/custom code to say identify these cases and use customer correspondence to trigger off a notice be sent to the customer?

Thank you,

mike

[william_eastman · Accepted solution]

Mike:

I believe that you are using ECC - and that version allows SD billing documents to be included in the ISU invoicing process. This is accomplished within ISU invoicing event R403. I would suggest that you check this event to see if you have any custom implementation and what checks might be activated there. Typically, I would expect some custom rules implemented there - especially for the scenarios you described, as you would need to identify convergent billing scenarios when billing periods are not aligned.

Beyond that, I would check that the SD billing documents are being created and forwarded to ISU properly.

regards,

bill.