Bad Error (message EK807) on EK96

[Astrid_Gambill]

Hi experts

I'm trying to use EK96 to correct the restricted or Current Difference Amount of BBP.

The underlying issue is to do with the restricted migrated amounts, but until we can get that resolved, I've been using EK96 as a workaround to manually unrestrict the affected amounts.

We have an account where EK96 can't be used, with the following error message:-

No active payment plan exists for contract 300126425 on 08/02/2010

Message no. EK807

EK94C shows an active plan (ie nothing in the de-activated column), the contract start month is 6, and the contract account BBP Proc is 3.

Why does the system think there isn't an active plan for the contract?

Thanks

Astrid

[Former Member · Accepted solution]

Some additional check points -

Has the account billed on payment plan?

Is there any Accumulated difference on the account.

check the Alternate Start Month - whats the value on this.

[Astrid_Gambill]

Hi Yuvi

Yes, the account has billed 2 installments of the new plan (12 installments in total). the migrated BPP has been deleted.

There is an accumulated difference, it's the sum of the restricted amount from the migrated plan, and the difference for the 1st 2 installments of the new plan.

The alternate start month is zero.

Thanks

Astrid

[Astrid_Gambill]

It must have been a date related issue, I just tried the EK96 again on the same contract, and this time it worked fine.