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We are glad to announce the release of SAP Multichannel Foundation for Utilities and Public Sector (MCF) support package 5. As explained in detail here , we recently extended the reach of MCF to Public Sector as a second industry. Hence we focused on including public sector related features to MCF with SP 5. In addition to that, there are also some enhancements available for the utilities industry.

  • New feature to enable a customer to view and download an electronic version of the letters sent by the utility such as welcome letters and dunning letters based on correspondence history in SAP FI-CA
  • Added Italian as additional language to English, German, French, Spanish and Japanese.
  • Upgraded SAPUI5 library support to SAPUI5 1.28.*
  • Technical improvements

With the release of support package 5, the updated MCF utilities feature set looks like the following :

[Click on the Images to view]

Overall, we believe MCF now comprises a pretty well-rounded set of self-service features for the utilities industry and we see an increasing number of customers worldwide adopting the product. SAP will continue to gather feedback and requirements from our customers and partners and if there are requirements that resonate with a lot of our customers, we will try and deliver those in the standard MCF in one of the next support packages. Moreover, we intend to continue to deliver technical and other improvements.

In parallel, we are planning to complement our utilities solution portfolio by offering a new cloud-based (advanced) self-service solution for the utilities industry. We have started engaging with customers worldwide, please see or contact us for details.

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