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Former Member
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Dear all,


The enhancement pack 3 (Ehp3) release marks a major milestone for CRM for Utilities solution enabling the customers to use latest innovations non-disruptively to further simply, streamline and deliver more value to their customer facing operations.

Product modelling for Utilities (PMU), Product Finding and Configuration (PFC) has been completely revamped to make it easy, quick and simple (even for business users) to model and sell complex Utilities products and product bundles.

Improvements around call center efficiency and the release of the solution on HANA are some of the other highlights.


SAP is happy to offer a one day deep-dive workshop explaining in detail the new Ehp3 developments covering new processes,  architecture, technical design, extensibility options and upgrade/implementation tips. Below you will find the agenda.

Who should attend?

Functional/Technical consultants, Architects/Developers, Project/Business  managers  familiar with SAP CRM/IS-U solutions.

Knowledge about Utilities retail business processes would be beneficial.

Why should I attend?

  • Be among the first to learn and get hands-on experience with PMU/PFC and other new interesting Ehp3 developments
  • Get the opportunity to directly meet and discuss with the development team experts
  • Prepare a successful implementation/upgrade of the SAP CRM for Utilities, 7.0, Ehp3

The workshop is free of charge (only travel expenses need to be covered by participants)

When? Wednesday, June 25 2014, 9:00 – 18:00 CET.


Where? SAP training center, Dietmar-Hopp-Allee 20, 69190 Walldorf (Germany).

Please note that the workshop will be held in English, and that only a very limited number of seats is available.
We are happy to offer a maximum of two seats to each company.

In order to register for the workshop, please send an e-mail to (include names of participants and their e-mail addresses) no later than Friday June 13, 2014. Afterwards, we will send a confirmation e-mail, including details about the venue, to registered and accepted participants.  Feel free to contact me for any questions.


Best regards,

Frank Holsten

Development Project Expert

Agenda: click to enlarge

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