Telecommunications is so essential in a time when we cannot connect in person. On this episode of Industry Insights by SAP, Josephine Monberg interviews Michaella Munyuzangabo, Global Solution Manager of Telecommunications at SAP. Michaella discuss...
It’s clear that our lives revolve around internet access, regardless of the usage is for professional or personal purposes, the fact is that the internet is an important tool we have come to depend on. We all want a fast and reliable internet connect...
Contacting customer services often feels like a real chore. It’s something that we - in our roles as consumers – tend to avoid doing whenever possible. As a business owner, that’s not how you want your customers to feel about your company. You need t...
You’re likely already more than aware that some form of internet security software is essential for computer users. However, you’re likely also aware that both free and paid variants of this type of software are available. Which leaves the question, ...
SAP’s annual user conference, SAPPHIRE Now, wrapped up last week, and as always it was an invigorating celebration of our customers, partners, new technologies and new ideas. Here’s a quick list of my top six favorite moments of the week in Orlando.C...
Customers today are savvy and their expectations from their communications service providers (CSPs) are high. In fact, an American Express study found that customers said they expect their vendors to deliver a great value at a good price, products a...
Can you imagine what would bring the CEOs and top executives of Cisco, Ericsson, MasterCard, AT&T, Facebook, GE, PayPal, and UNICEF together in one single event?The answer is digital transformation – and how the application of cloud, mobile, social, ...
Improving people’s lives. Connecting the unconnected. Driving the digital economy. These phrases don’t just describe the mission of SAP. They also describe the mission of the international telecommunications union (ITU), an agency within the United N...
Telcos everywhere are looking to streamline business processes and find innovative solutions to help their operations run more efficiently. By deploying SAP HANA, global telecoms vendor Vodafone has simplified expense claim checking for their worldwi...
When you listen to experts in the field, it is easy to conclude that digital technology is transforming education as much as Johannes Gutenberg’s printing press did nearly 600 years ago.The talk is not all hyperbole.The impact of these technologies g...
by Stephan Gatien, Global Lead for Telco & Mobility Industry Business UnitI recently attended the TIA annual conference in Dallas (www.tia2015.org ). TIA is an industry body with heavy ties to the US market, gradually trying to evolve into a more int...
You probably find good BI reports very useful. Predictive tools also provide great insight. We all want to model churn and be able to recommend products or services to keep customers from going to the competition. A customer experienced dropped calls...
Good news for the SAP customers and partners in the Telecommunications industry! We have created for you a dedicated Telecommunications Industry Learning Room in the SAP Learning Hub.First of all, since some of you might not know this: what is the SA...
There is no more SAP BRIM.Abbreviation for that SAP solution has been replaced by new name SAP Hybris Billing.What that means to us BRIM & telco consultants?At least we will not have to face situations like, when after few hours workshop, customer as...
There are plenty of news stories coming out of China about information technology, business trends, and social change.Here are a few recent examples:Citing statistics from the China Internet Network Information Center, the online news site Tech In As...
If your company or your customers report under U.S. GAAP or International Financial Reporting Standards (IFRS), there is a new revenue recognition standard effective in January 2017 that could have time-consuming and costly compliance ramifications.T...
The entropy of the universe naturally increases over time, ironically attempting to achieve the most disordered state. Similarly, as new challenges, ideas, and innovations arise, the High Tech ecosystem grows increasingly complex. While this constant...
This in the second of a series of three blogs that takes a look at the significant transformation that the telco industry is experiencing. This blog discusses how CSPs are planning on not just surviving, but thriving, during this transformation. Wh...
When a company enters the digital realm, many of the barriers of the physical world go away. Resource constraints, such as the cost of raw materials, storage, and production, dissipate. Often, the variable costs of creating digital products are minim...
SAP Radio is the internet radio show that brings you exclusive insights from thought leaders around the world. On March 10, 2015, the topic was Telcos, Big Data, new services and the future of customer engagement. Telcos provide the backbone of our ...
MWC is over for another year and beneath the tidal wave of consumer gadget announcements, there were serious analyst discussions with vendors and attendees about the future of communication service providers (CSPs). Many of these focused on the techn...
People want to work where their efforts make a difference. That’s what the surveys say, and it’s not just Millennials who are doing the talking.In a recent survey from the United Kingdom, nearly half of the respondents across the entire age spectrum ...
Have you noticed that the cable industry is changing?Last summer, for example, the Leichtman Research Group reported that the top U.S. cable providers now have more broadband subscribers than cable TV subscribers.Marcus Wohlsen at WIRED magazine reac...
I was lucky enough to be asked to participate in a panel this morning dedicated to the topic of Women in Telecoms. The event was hosted by the leading industry publication, Light Reading, as a part of their “The New IP” conference. I was joined on...
We don’t need to tell you that customer engagement is a very hot topic for telcos these days – you already know that it’s now imperative for you to master it this year.To help you out, we’ve been highlighting some of the most important elements of cu...
Forrester Research 2015 Predictions: The gap between customer-obsessed brands and the rest will grow wider and a new data-fuelled, software-powered, and context-focused strategy will begin to reshape marketing in 2015.Every telco marketer knows that ...
Customer churn costs telecommunications companies big money. Based on recent studies, a company with 5 million customers experiencing a 2% average monthly churn rate for customers paying an average of US$100 per month would lose US $1.4 billion each ...
In today’s world of intense competition and shrinking margins, telcos must gain a competitive advantage by extending their service offerings through complementary technologies, or as in the case of CenturyLink, through acquisitions.CenturyLink alread...
The International Telecommunications Union (ITU) held its annual conference, Telecom World 2014, in Doha, Qatar from December 7 – 10th. The ITU is the leading United Nations agency for information and communication technology. More than 3,500 atten...
FunctionalityIn this event it's possible to change following structures and fields during invoicing process: - Header of invoice posting document FKKKO_SI - Industry Fields of Posting document header SI_FKKKOV - Insurance Include Document H...
By Christina Giraud, SAP TelecommunicationsTelcos around the world are developing a passionate love-(and-hate) relationship with Big Data.The Digital Revolution - and with it Big Data - is here, it’s big, and telcos are either wholeheartedly tapping...
I noticed there are a numbers of undocumented FQEVENTS in IS-T.It's a pity not to have it since those evens can be very useful.Intention of this document is to be used as central place with link on SCN documents which contains text structured as FQEV...
Throughout the world, the competition for consumer spending is intensifying – if that’s even possible.One of the latest weapons in this battle is mobile payments in the form of mobile wallets and near-field communication payments. The key players vyi...
Originally posted by Mika Sissonen in SAP Social SoftwareGENBAND is a telecommunications provider based in Frisco, Texas, that delivers its solutions to more than 700 customers in 80 countries. It has a global employee base, with staff in more than 5...
Our stuff is getting smarter, there is no stopping it. The idea of smart TVs, phones and cars is either extremely exciting or incredibly scary because the possibilities are truly endless.Futurists predict that by 2030 we will be interacting with up t...
In a recent study by Telecoms.com Intelligence, Telco industry professionals rated enhancing the customer experience as the most important function of their commerce platform.Why? They know a desirable user experience wins customers and helps reduce ...
In a market with constant and dynamic changes, communication services providers (CSPs) must continually reassess their commerce models to streamline operations and build greater agility. The right model will enable them to stay at the forefront of in...
The mobile and telecommunications industries are set to descend on Las Vegas next week at the Super Mobility Week conference and the Telco team at SAP is getting geared up for a lot of exciting activities at the show. This event is North America’s l...
Telecommunication services providers (Telcos) are seeing a massive growth across the globe in terms of volume of data, due to a growing number of users, more affordable services and an exploding use of mobile applications by consumers to access infor...
"What happens when you are number 4 in your industry? You get bought, you change the rules, or you die." These were the opening words from Kari Escobedo, VP Enterprise Systems Development at T-Mobile US on her keynote panel at SAPPHIRE NOW in Orlan...
The term Big Data is being used a lot these days. But in pretty much every report I see, the Telecommunications industry is always one of the top three industries in terms of the amount of data that they have to manage. And, think about it – who ha...
Going to SAPPHIRE is always a whirlwind of activity, networking, exciting keynotes, and interesting sessions. But, navigating through it all and picking out the most relevant sessions can be challenging.For our Telecommunications industry customers,...
For Niels and Tessa from Amsterdam, it wouldn’t be a proper winter without their annual ski trip. And with the Sochi Olympics as inspiration, they were anxious to experience some fresh powder runs at one of Europe’s popular resorts. But where? Austri...
I should have bought a Hummer when I had the chance. I could drive it without feeling any guilt.Know why? Because I hardly ever drive. I work from home most of the time. And even if I have to go into the office I usually ride my bike to get there. I ...
http://bit.ly/11RBe4gRecently posted a blog on analytics blog, repeating it here. The bitly for the published blog is above.Are you able to seamlessly access data from your switches, network or transactional systems, instantly and painlessly to make ...
Today I want to talk about what we're doing in the Connected City campus area. What a cool concept this is. A real city street set up in the heart of Mobile World Congress - complete with a Town Hall, a Department Store, a Hotel....you name it. Th...
Day one is over and wow.......what craziness. A new home, new exhibitors, and bigger exhibits than ever. I might be a little biased but SAP's booth is really amazing. Approximately 700 sq mt (that's 7,500 sq ft for us Americans) and a double decke...
“What is the path forward in a time of rapid technological innovation, empowered customers and declining core business revenues?” That’s the question that keeps many a Telco exec up at night. Rarely has an industry seen such dramatic change after su...
Thought by Achim Hebestreit, Global Lead SAP Mobile for Telecommunications, and myself on the new role of telcos:Do you remember the last time you used a phone booth? I wouldn’t if it had not been last week. In search of a dry place to roll a cigaret...
Carl Kehres from SAP Labs was on hand at the Industries and Lines of Business campus at SAPPHIRE NOW to give this short demo of a new offering for the Telecommunications industry. My Deals is a solution which can support SAP HANA and Mobility, and wh...
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