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Sub Case renamed and it is not taking into attributes

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Former Member

‎2009 Mar 19 12:19 PM

0 Kudos
135

Hi,

I created a Case in PSRM. For that case, i attached subcase. Then I renamed the subcase by just rightclicking and entered the new description and i saved it. The subcase is displayed in History tab witht the old description only. I want the subcase to take the description in to the attributes.

Kindly help me to proceed on this.

Thanks!

Regards

Munna.

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Former Member

‎2009 May 13 10:51 AM

0 Kudos
111

Hello,

If you change the description of the subcase in the processing area it will not reflect in the history. Again you need to go to the change attribute in the context menu of the subcase and change the description. But if you change the description of the subcase in the history it will get reflected in the processing area also.

Regards,

Keerthika

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Former Member

‎2009 May 13 10:51 AM

0 Kudos
112

Hello,

If you change the description of the subcase in the processing area it will not reflect in the history. Again you need to go to the change attribute in the context menu of the subcase and change the description. But if you change the description of the subcase in the history it will get reflected in the processing area also.

Regards,

Keerthika