In today’s fast-paced digital transformation landscape, it is imperative for enterprises to adopt agile and robust solutions that enhance their operational efficiency. SAP has been leading customers' digital transformations across industries for over 50 years. While our solutions cover most customer needs, we also rely on a strong partner ecosystem to complete end-to-end processes. How does SAP manage this? What if a centuries-old postal service could show us the way?
The Transformation Journey of CTT Correios de Portugal
Let’s dive into the story of CTT Correios de Portugal and see how they went from old-school mail delivery to cutting-edge billing innovation. SAP Convergent Mediation by Digital Route, an extension of SAP Billing and Revenue Innovation Management (BRIM), is transforming the way businesses handle their billing.
Originally focused on mail delivery, the rise of digital technologies pushed CTT Correios to evolve into the parcel distribution sector. To accomplish this, they needed a powerful billing system to support their new business model.
How Did SAP Convergent Mediation Help?
From its inception in 2016 and successful go-live in April 2019, the implementation of SAP BRIM and SAP Convergent Mediation has enabled CTT Correios to revolutionize their billing processes, particularly within their parcel distribution sector. Below are key takeaways from their journey:
- Enhancing Data Quality: SAP Convergent Mediation by Digital Route acts as a filter that processes and sorts approximately 200,000 events daily, subsequently integrating around 70,000 events into SAP for invoicing. This rigorous filtering ensures only reliable data proceeds further into the system.
- Handling High Volumes and Complex Pricing: For CTT, the mediation tool processes high transaction volumes, enriched data and corrected errors, thereby preventing data quality issues that plagued their previous system.
- Real-time Integration: One of the significant benefits that CTT experienced was the real-time integration of information, which allowed them to move from hourly updates to immediate information flow. This made their operations speedy not only for internal customers but also enhanced the overall billing process efficiency.
- Revenue Assurance: Revenue leakage was a big pain point for CTT. Just like a drip in a faucet can waste gallons of water over time, small issues in billing data can lead to significant revenue losses. SAP Convergent Mediation ensures every bit of data is accurate, preventing revenue leakage and ensuring every dollar is accounted for.
- Scalability and Future-readiness: As they plan to move to the cloud, CTT needed a system that could enable growth. The scalability feature of SAP Convergent Mediation became crucial to support future expansion and integration with new business units, making it an integral part of CTT’s long-term strategy.
A Step Forward in Digital Transformation
Deploying SAP Convergent Mediation as an extension of BRIM has evidently yielded transformative results for CTT Correios de Portugal. Their ability to quickly adapt to new business requirements and the seamless integration of convergent mediation for billing processes represents a remarkable milestone in their digital evolution.
This transformative story demonstrates how customers in the public sector and other industries can benefit from the wide ecosystem of industry partner solutions that complement and extend SAP’s robust portfolio of solutions.
For further information, feel free to explore SAP Convergent Mediation by Digital Route and other public sector-specific solutions from our partners.
