Billing services problem

[Former Member]

Dear All,

Hi,

When i cancel the invoice, the services doesn't show the canceled status. But it generates the canceled billing document number. and the same services can be billed again.

Is there any configuration error?

Regards

Ankit

[Former Member]

Hi,

If you cancel the bill, the services are not cancelled. Normally, you would not want to cancel the services. If you cancel a bill, it does not mean you do not want to invoice the services, but just that some adjustment needs to be made to one (or more) of the services on the bill.

What usually happens, is that a bill is cancelled because the insurer or the patient disagrees with an item on the bill. Subsequently, changes or additions may be made to one or more services in the case, or to the prices. After that, the case can be billed again. For this reason, services are not cancelled by cancelling the bill. This is no configuration error, but standard system behavior.

Regards,

Patrick Bryan

Edited by: Patrick Bryan on May 25, 2010 9:41 AM

[Claudius]

Hi Patrick,

you were a bit faster )

I hope you're well.

Regards,

Claudius

[Claudius · Accepted solution]

Hi Ankit,

depending on what you do, either only invoices or invoices and services are cancelled. Check out the documentation for [Canceling Case-Related Services|http://help.sap.com/erp2005_ehp_04/helpdata/EN/3a/553ea40ac811d4967200a0c929aafd/content.htm] and [Canceling Invoices|http://help.sap.com/erp2005_ehp_04/helpdata/EN/69/c41fa3de9911d189fb0000e829fbbd/frameset.htm].

Regards

Claudius