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Warranty Processing status

Former Member

‎2008 Dec 10 6:32 AM

0 Kudos
289

hello

its regarding Warranty claim, I am not able to find change logged. And when a claim reaches a certain status eg., DBM2, it does not allow you to view exiting docflow.

How to get out of this problem so that I can see the Doc flow atleast for processing status eg DBM2??

Regards

Vishal

3 REPLIES 3

Former Member

‎2008 Dec 11 4:45 AM

0 Kudos
180

Hi Vishal,

Firstly check in transaction OWTY -> Define Warranty Claim Types

the action control attached to the claim type .Then in

OWTY -> Control Data -> Process Control -> Define Action Control

Kindly maintain the following entry as well for the current status:

1. Action Control: XXXX

2. StartProcessing: DBM2

3. Action: T*

4 TargetProcess.: DBM2

check this

Regards

Vijayesh V V

Former Member
In response to Former Member

‎2008 Dec 17 5:41 AM

0 Kudos
180

Hi vijayesh,

thanks for the help. Here we are facing 1 more problem that i am not able to goto change mode when status is DBM2

how to overcome of it ?

Regards

Former Member
In response to Former Member

‎2008 Dec 17 3:46 PM

0 Kudos
180

this needs to be check in the system , please raise a message in SAP .component IS-A-WTY

I wil takecare ..