warranty claim status change using Action

[Former Member]

Hi Team,

Please let me know how we can change the claim status using WTY, or is any other t -code to change the same.

Thanks & Regards,

Murali Krishnan

[joachim_kirstein · Accepted solution]

Hi,

The status depends on wty actions: after execution of an action status is updated.

An action can be executed manually or triggered automatically.

In wty customizing you define an action matrix.

Wty customizing: tc OWTY

Select nodes Control Data -> Process Control:

-> Define Actions

-> Define Processing Status

-> Define actions control  (here you define the action matrix)

-> Assign function codes to action codes

-> Check action profile

Find details in documentation of customizing nodes.

Regards

Joachim

[Former Member]

Hi ,

Thanks for the reply,

I think manually we can change the claim status using WTY . I wanted the claim to be in a perticular status while creating the claim itself , How I can do this.

We had created some Z -actions and I want my claim Action to be set to a Z action. But these Z actions are not appearing in 'WTY ' t-code.Can you please help on the same.

Thanks & Regards,

Murali Krishnan

[Former Member]

Thanks for the reply,

We had created some Z actions , and these options are not appearing in WTY ,Can you please let me know what could be the reason for this.

[joachim_kirstein]

Hi,

Check which action control is assigned to the relevant warranty claim type.

Enhance the relevant action control with the z-actions and define start processing status and target processing status.

When claim is created initial status is B001.

Additionally set action type of the action  to A or F if you want that action is displayed in action box:

Select nodes Control Data -> Process Control:

-> Define Actions

Regards

Joachim